Recently I picked up the book Emotional Intelligence 2.0. When you purchase the book, you receive a code that allows you to take an emotional intelligence test. The test is short, so I’m not convinced my emotional intelligence score is accurate. However, taking the test at least brought up questions about myself that peaked my curiosity.
According to the book, emotional intelligence is your ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and relationships. Although emotional intelligence is a bit intangible, the authors explain that it affects how we manage behavior, navigate social complexities, and make personal decisions that achieve positive results.
There are four emotional intelligence skills that can be improved with understanding and practice.
- Self Awareness
- Self Management
- Social Awareness
- Relationship management
As you can see, the first two skills focus on personal competence and the second two focus on social competence. In very practical terms, the book provides clear strategies for developing these skills. If you are interested in acquainting yourself with Emotional Intelligence, I recommend reading a few articles at talentsmart.com.Comments
What an important part of quality service and hospitality. Recognizing, understanding, and responding to a guests emotions in a given situation. It can turn a bad situation into a win and an unhappy guest into a raving fan.
I really like the idea that we can train ourselves and grow in these 4 skills.
Dylan that is priceless. But I am dying to know why you know about that scene!
That’s a super helpful tool to have available. It’s important to be able to recognize and call ourselves on our own emotions and reactions, not just reading our staff or our guests. Good stuff!
Emotions drive people. People drive preformance.
I’ve noticed that these steps really make us look inward before outward, not something we’re hard-wired to do but a very important point to address. Sounds like an interesting book. I’m currently reading ‘You are a Badass’ by Jen Sincero and it’s excellent!
Big fan of the bachelor; 3-time bachelor fantasy champ.